Terms of Service

Privacy Policy

Privacy Policy

Last updated: 18 April 2025

At the Design in Mental Health Network (DiMHN) charity, we are committed to safeguarding your privacy. 

This policy explains how we collect, use, store and protect your personal information, and outlines your rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Who We Are

Design in Mental Health Network (DiMHN) is a registered UK charity dedicated to improving mental health environments through better design. We collect and process personal data to fulfil our charitable mission, engage with our members and stakeholders, and deliver services and events.

What Information Do We Collect?

We may collect and store the following types of personal information:

• Name and contact details (email address, phone number, job title, organisation)
• Membership or registration details
• Payment or donation records (where applicable)
• Preferences for communication (e.g. newsletters, events)
• Website usage data (via cookies or analytics tools)
• Feedback and survey responses

We only collect data necessary for specific purposes and will not request excessive or irrelevant information.

How We Use Your Data

We use your information to:

• Provide services to our members and supporters
• Send updates, newsletters, and event invitations
• Manage event registrations, ticketing, and participation
• Process payments or donations securely
• Respond to enquiries or feedback
• Monitor and improve our website and services
• Comply with legal or regulatory obligations

We will only use your personal data where we have a lawful basis to do so.

How Long We Keep Your Data

We keep your personal data only for as long as necessary to fulfil the purposes it was collected for, including to meet legal, accounting, or reporting requirements.

For members, your data will be retained as long as your membership is active. If you leave or lapse, we will securely delete or anonymise your information within 12 months, unless required to do otherwise by law.

Sharing Your Information

We never sell or rent your data to third parties.

We may share your data with:

• Service providers or platforms (e.g. email platforms, payment processors)
• Event organisers or partners (only where required Regulators or legal authorities, where required by law

All third parties are subject to strict data protection agreements and security checks.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data (in certain circumstances)
• Object to or restrict the processing of your data
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, email: admin@dimhn.org

Cookies and Website Tracking

Our website uses cookies to improve user experience, monitor performance, and personalise content. You can update your cookie preferences at any time via your browser settings.

We may use analytics tools (such as Google Analytics 4) to understand website behaviour, but do not track individual users without consent.

Security of Your Data

We implement technical and organisational safeguards to protect your data from loss, misuse, or unauthorised access. These include encryption, secure hosting, and strict access controls. Staff and Trustees are trained on data privacy and confidentiality.

Links to Other Websites

Our website may contain links to other websites of interest. We are not responsible for the privacy practices or content of external sites.

Updates to This Policy

We regularly review and update this Privacy Policy. The most recent version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

📧 admin@dimhn.org

Design in Mental Health Network

Registered Charity Number: 1162561

Company Number: 07307468